Frequently Asked Questions

What is the best file format for printing? PDFs are generally preferred, though TIFFs are good for scans.

What resolution should I use? Images should be saved at 300 DPI (dots per inch). Graphics pulled from the web (usually 72 or 96 DPI) will often appear blurry or pixelated when printed.

What are "bleeds" and "crop marks"? A bleed is an extra area of your design (usually 0.125 inches) that extends beyond the trim line to ensure no white edges appear after cutting. Crop marks indicate where the paper should be trimmed.

Why do colors look different on paper than on my screen? Monitors use RGB (light) while printers use CMYK (ink), which can result in color variations.                                                                         

What is a proof and why do I need one? Proof is a preliminary version of your project, essential for checking for typos, formatting errors, or design issues before full production.

How long will my order take? Turnaround times vary digital jobs can often be done in 24 hours, while larger or more complex orders typically take 3 to 8 business days.

Can I change my order after it’s placed? Generally, no, especially after proof approval, as orders proceed directly to production

What is the Pantone Matching System (PMS)? A color matching system used to ensure exact color consistency, often used for logos.

Is white considered a printing color? No, white is usually treated as the absence of ink on white paper.

What is the difference between coated and uncoated paper? Coated paper is smoother and better for vibrant colors, while uncoated is more porous and better for writing on.

How do I get an estimate? We provide quotes via online forms, via email, through Quickbooks or over the phone.

Do you offer design services? Yes we offer in-house design services.

What is your policy on shipping and pickup? Most shops offer local pickup and regional or national shipping

Do you offer design services? We do have in-house designers who can create logos or layouts for a fee if you do not have a print-ready file.

What is "Saddle Stitching"? This is a popular binding method where pages are folded and stapled through the center crease, commonly used for booklets and magazines.

What is "Perfect Binding"? This uses glue to attach pages to a flat spine, creating a squared-off look typical of paperback books.

Can I add special textures? Yes. Options like Embossing (raising an image off the paper) or Foil Stamping (applying metallic foil with heat) can add a premium feel to your project. Note: This costs more!

What are the different fold types? Common options include the Brochure Tri Fold (folded in thirds for envelopes), Z-Fold (accordion style), and Gate Fold (two ends meet in the middle). 

What is the difference between "Text" and "Cover" weight? Text weight is thinner, flexible paper (like letterhead or the inside pages of a book), while Cover weight (or cardstock) is thicker and stiffer, used for business cards or report covers.

How do I choose between Matte, Gloss, and Satin finishes?

• Gloss: Best for photos; makes colours vibrant and deep.

• Matte: Ideal for text-heavy designs as it reduces glare and is easier to read.

• Satin/Silk: A middle ground with a slight sheen but less shine than gloss.

What is "GSM" vs. "lb"? Both measure paper thickness. GSM (grams per square meter) is the metric standard used globally, while lb (pounds) is the North American standard based on the weight of 500 sheets.                 

What is the difference between Screen Printing and DTG? Screen Printing involves pushing ink through a mesh stencil; it's best for bulk orders with few colors. DTG (Direct-to-Garment) works like an inkjet printer for fabric, making it ideal for highly detailed photos or small, "one-off" orders. NOTE: we only offer DTG Printing

What is "Heat Transfer" or "Vinyl"? This involves cutting a design out of a special material and heat-pressing it onto the garment. It’s perfect for names and numbers on sports jerseys.

What is Sublimation? This process dyes the fabric itself rather than sitting on top of it. It only works on polyester or high-poly blends and results in a design that will never crack or peel.                                                                                                    

Do I need to provide vector art? Yes, for screen printing or embroidery, shops usually require Vector files (.AI, .EPS, or .SVG). Unlike standard images, these can be scaled to any size without losing quality.

What is a "Print Area"? This is the maximum physical space available for your design. For a standard adult tee, it’s usually around 12" x 14", but it varies by garment size.

Can you print over seams or zippers? While possible with some methods, it often leads to ink gaps or "blurring" near the uneven surface. Most shops recommend staying at least an inch away from seams

Will the print wash off? If cured correctly, a professional print should last the life of the garment. To extend the life of the design, you should wash garments inside out in cold water and hang dry or use low heat.

What are "Tear-Away" labels? These are tags designed to be easily removed so a shop can print your own custom brand label inside the neck.

Why does the shirt feel "stiff" where it was printed? This is common with DTG or heavy screen prints (underbasing). The stiffness usually disappears after the first wash.

Can I bring my own shirts? No because we can't guarantee how the ink will react to unknown fabrics.

Is there a minimum order quantity (MOQ)?  DTG and Vinyl typically have no minimums but small batch runs cost more than orders over 12 units.                                                                                  

What drives the price up? The three biggest factors are quantity (more is cheaper per unit), number of print locations (front, back, sleeve), and the number of colours in your design (for screen printing).

Do you offer "Rush" orders? Yes we can bump you to the front of the line for a fee (usually 25%–50% extra), but this depends on our current machine schedule.

What is a "re-order" fee? If you come back a month later for five more shirts, the shop has to set up the screens all over again. Many shops offer a reduced setup fee for repeat customers using the exact same art.

What is "Ring-Spun" cotton? It's a process that makes the yarn softer and more durable than standard "carded" cotton. If you want a premium-feel t-shirt, look for ring-spun.

Why do some shirts shrink more than others? 100% cotton will always shrink unless it is labeled "Pre-shrunk." For the best fit retention, many people prefer a 60/40 cotton-poly blend.

What is "Side-Seamed" vs. "Tubular"? Tubular shirts are cheaper and have no side seams (common for basic promo tees). Side-seamed shirts are tailored to fit the human body better and are standard for high-end retail brands.